Help centre
How can we help?
Answers to the questions customers ask us most — about orders, delivery, payment and returns.
Orders
How do I place an order?
Add the products you want to your cart, go to checkout, enter your name, phone number and address, and confirm. We call or message you to confirm the order.
Can I change or cancel my order?
Yes — contact us as soon as possible. We can change or cancel an order until it has been handed to the delivery partner.
How do I know my order was placed?
You see a confirmation page with your order number right after checkout, and we confirm by phone or SMS.
Delivery
How long does delivery take?
Usually 1–2 days inside Dhaka and 2–5 days outside Dhaka.
How much is the delivery charge?
It depends on where you are — Inside Dhaka: ৳70, Sub City Dhaka: ৳100, Outside Dhaka: ৳130. The exact charge is shown at checkout.
Can I track my order?
Yes — use your order number on the Track Order page.
Payment
Do you have Cash on Delivery?
Yes, everywhere in Bangladesh. Pay the delivery person when your parcel arrives.
Is paying online safe?
Yes. Online payments go through a licensed payment gateway; we never see your card number or PIN.
Returns
What if my product is damaged or wrong?
Tell us within 7 days of delivery with your order number and a photo. We will exchange it or refund you.
How long do refunds take?
Approved refunds are sent within 7 working days.
Still have a question?
Our team is happy to help — before you order, and after it arrives.